Delivery Areas
We deliver across Ghana and to selected international destinations. Availability and estimated delivery times are confirmed at checkout based on your delivery address.
- Greater Accra: 1–2 business days
- Other regions in Ghana: 2–5 business days
- West Africa (Nigeria, Côte d'Ivoire, Senegal, etc.): 5–10 business days
- UK, USA, Canada, Europe: 7–14 business days
Delivery timelines are estimates and begin from the date your order is dispatched, not the date it is placed.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order weight. We regularly run free shipping promotions — check the homepage banner or subscribe to our newsletter.
- Greater Accra (standard): GH₵ 20–40
- Other Ghana regions: GH₵ 40–80
- International: Calculated by weight and destination at checkout
- Free shipping: Available on qualifying orders — conditions shown at checkout
Order Processing
Orders are processed Monday–Friday, excluding public holidays. Orders placed before 12:00 PM GMT on a business day are typically dispatched the same day. Orders after 12:00 PM or on weekends ship the next business day.
- You'll receive a dispatch confirmation email with tracking information once your order ships.
- During peak periods (sales, public holidays), processing may take an extra 1–2 days.
Tracking Your Order
Once dispatched, you'll receive a tracking number by email. Log in to My Account → My Orders at any time to view the latest status. If tracking hasn't updated within 3 business days of dispatch, contact us and we'll investigate with the courier.
Customs & International Duties
International orders may be subject to import duties or customs fees in the destination country. These are the recipient's responsibility and are not included in our shipping rates. We cannot undervalue shipments or mark them as gifts.
- We are not responsible for customs-related delays.
- If a package is refused and returned due to unpaid duties, the return shipping cost is deducted from any refund.
Lost, Stolen & Damaged Packages
- Delivered but not received: Contact us within 5 business days — we'll file a courier claim and resolve it.
- Damaged on arrival: Photograph the packaging and contents within 48 hours and contact us. We'll arrange a replacement or refund.
- Tracking shows delivered but missing: Check with neighbours and safe drop spots. If still missing, contact us immediately.
Split Shipments
Occasionally, items in one order may ship in separate parcels for faster delivery. You'll receive individual tracking numbers for each parcel at no extra charge.
Need Help?
Reach us via WhatsApp (on our website), email, or our Contact page. We respond within 2 business hours, Monday–Saturday, 8am–6pm GMT.
