Privacy Policy

Contents

1. Introduction

At HAIRCODE ("we," "us," or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our website.

Information You Provide

Account information: Name, email address, phone number, and password when you create an account.
Order information: Shipping address, billing details, and order history when you place a purchase.
Communications: Messages you send us via contact forms, email, or WhatsApp.
Referral data: If you use a referral code or share one, we record the referral relationship.

Information Collected Automatically

Usage data: Pages visited, time spent, browser type, device type, and IP address.
Cookies: Small text files stored on your device to remember your preferences and cart contents.
Transaction data: Payment gateway reference numbers (we do not store full card details).

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your orders and send order confirmations.
To create and manage your customer account.
To send transactional emails (order updates, password resets, shipping notifications).
To send promotional emails and newsletters — only if you have opted in. You may unsubscribe at any time.
To personalise your shopping experience and show relevant products.
To detect and prevent fraud, abuse, and security incidents.
To comply with our legal obligations.
To improve our website, products, and customer service.

4. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. Types of cookies we use:

Essential cookies: Necessary for the website to function (e.g., keeping items in your cart, maintaining your login session). These cannot be disabled.
Analytics cookies: Help us understand how visitors interact with our website so we can improve it.
Preference cookies: Remember your preferences such as currency and language.
Marketing cookies: Used to show you relevant advertisements. These are only set with your consent.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted partners only where necessary:

Payment processors: To securely process your payments (e.g., Paystack, Stripe, PayPal). They operate under their own privacy policies.
Shipping carriers: Your name and delivery address are shared with courier services to fulfil your order.
Email service providers: To deliver transactional and marketing emails on our behalf.
Legal requirements: We may disclose information if required by law, court order, or government authority.

6. Data Security

We implement industry-standard security measures to protect your personal information:

All data is transmitted over SSL/TLS encrypted connections (HTTPS).
Passwords are hashed using strong cryptographic algorithms and are never stored in plain text.
Access to customer data is restricted to authorised personnel only.
We regularly review our data collection, storage, and processing practices.

While we take every reasonable precaution, no method of transmission over the Internet is 100% secure. We encourage you to use a strong, unique password for your account.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Account data is kept while your account is active. You may request deletion of your account and associated data at any time.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data ("right to be forgotten").
Portability: Request transfer of your data in a structured, machine-readable format.
Objection: Object to our processing of your data for marketing purposes.
Opt-out: Unsubscribe from marketing emails at any time using the link in any email we send.

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete such data.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.

11. International Data Transfers

Your information may be stored and processed in countries other than Ghana if we use third-party services (such as cloud storage or payment processors) that operate internationally. By using our website, you consent to such transfers, which are conducted under appropriate safeguards.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this page periodically. Your continued use of our website after changes are published constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

Email: privacy@haircode.com
WhatsApp: Available on our website
Hours: Monday – Saturday, 8am – 6pm GMT