1. About These Terms

These Terms and Conditions ("Terms") govern your use of www.haircodegh.com (the "Website"), your purchase of products from Haircode, and your booking of salon services. "Haircode", "we", "us" and "our" refer to Nii Osae Ntiful Ave, Accra, based in Accra, Ghana. "You" means anyone who uses the Website or buys from us.

Please read these Terms carefully. By browsing the Website, creating an account, placing an order or booking an appointment, you agree to be bound by them. If you do not agree, please do not use the Website.

These Terms should be read together with our Refund & Exchange Policy and our Privacy Policy, which form part of this agreement.

2. Using Our Website

You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. You agree to:

• Provide accurate, current and complete information when you order, register or contact us.
• Use the Website only for lawful purposes and in line with these Terms.

We may suspend or restrict access to the Website, or cancel an account or order, if we reasonably believe these Terms have been breached.

3. Your Account

You may create an account to manage orders, wishlists and bookings. You are responsible for keeping your login details confidential and for all activity under your account. Please tell us immediately if you suspect unauthorised use. We may close an account that is used in breach of these Terms.

4. Products and Descriptions

We aim to describe and photograph our products as accurately as possible. Please note:

• Natural variation. Hair is a natural product. Colour, texture, density and pattern may vary slightly from one item to another.
• Screen differences. Colours may look different on your screen or device.
• Length and measurements. Lengths, weights and sizes are approximate.
• Availability. Products are subject to availability. If an item is unavailable after you order, we will tell you promptly and refund any payment made for it.

Product images are for illustration. Please read each product description carefully before you buy.

5. Prices and Payment

All prices are shown in Ghana cedis (GH₵) and include any applicable taxes. Delivery charges, where they apply, are shown at checkout before you pay.

• Payment is due in full at checkout. Accepted methods: Mobile money, debit/credit card, bank transfer.
• Payments are processed by Paystack payment provider. We do not store your full card details or mobile money PIN.
• We may change prices at any time, but the price you pay is the price shown when you place your order.
• If a price is clearly wrong because of a genuine error, we may cancel the order and will refund you in full.
• We may refuse or cancel an order if payment is not successfully authorised or if we suspect fraud.

6. Orders

When you place an order, you will receive an order acknowledgement. Your order is accepted, and a contract is formed, when we confirm it by email or SMS.

As explained in our Refund & Exchange Policy, once an order is placed it is final and cannot be changed, cancelled or amended after checkout. Please check every detail before you pay. We may cancel an order in the circumstances described in Sections 4 and 5, and where we do, you will receive a full refund of any amount paid for the cancelled items.

7. Delivery

• Estimates only. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by couriers or events outside our control.
• Accurate details. You must give a complete and correct delivery address and a working phone number. We are not responsible for failed or misdirected deliveries caused by incorrect details.
• Failed delivery. If delivery fails because no one is available to receive the order, we may charge re-delivery fees.
• Risk and ownership. Risk in the products passes to you on delivery. Ownership passes to you when we receive full payment.
• Check on delivery. Please inspect your order on receipt and follow Section 6 of our Refund & Exchange Policy if anything is damaged, defective or incorrect.

8. Refunds and Exchanges

All sales are final. Our Refund & Exchange Policy sets out the limited circumstances in which exchanges, replacements or store credit may be offered, and it forms part of these Terms.

9. Salon Appointments and Bookings

This section applies to styling and salon services booked through the Website, by phone, WhatsApp or in person.

• Booking. An appointment is confirmed when we confirm it to you. Our opening hours are shown on the Website and may change.
• Late arrival. If you arrive late, we may shorten your service or reschedule it so as not to affect other clients.
• Your health and sensitivities. Please tell us before your service about any allergies, skin sensitivities or scalp conditions that may be relevant. We may decline or adjust a service where we think it is not safe.
• Results. Styling results depend on your hair type and condition and cannot be guaranteed to match photographs or examples.

10. Product Care and Use

Our products must be used and cared for as advised. Haircode is not responsible for damage, shedding, tangling, discolouration or other issues that result from:

• Colouring, bleaching, cutting, heat styling or chemical treatment carried out by you or a third party
• Use of unsuitable products, improper washing or storage, or lack of proper maintenance
• Normal wear and tear

We recommend a professional installation and, before colouring or treating any product, a strand test. Ask us if you need care guidance.

11. Intellectual Property

All content on the Website, including the Haircode name, logo, photographs, videos, product descriptions, text and design, belongs to Haircode or its licensors and is protected by law. You may view the Website and print pages for your personal use only. You may not copy, reproduce, modify, distribute or use our content for commercial purposes without our written permission.

If you send us photos, reviews or other content, you confirm you have the right to share them. You give us a non-exclusive, royalty-free licence to display them on the Website and our social channels, unless you ask us not to.

12. Privacy

We handle your personal information as described in our Privacy Policy. By using the Website, you acknowledge that you have read it.

13. Third-Party Links

The Website may link to third-party websites and social platforms. We do not control them and are not responsible for their content or practices.

14. Disclaimers and Limitation of Liability

We work hard to keep the Website accurate and available, but we provide it on an "as is" and "as available" basis. We do not promise that it will be uninterrupted or error-free.

To the fullest extent permitted by law, Haircode is not liable for indirect or consequential loss, loss of profit, or loss arising from events beyond our reasonable control. Our total liability to you for any claim relating to a product or service is limited to the amount you paid for that product or service.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for fraud, or for death or personal injury caused by our negligence, or limits any rights you have under Ghanaian consumer protection law.

15. Events Beyond Our Control

We are not responsible for any delay or failure to meet our obligations caused by events outside our reasonable control, including natural disasters, power or internet outages, courier or supplier disruption, strikes, government action, or public health restrictions. We will take reasonable steps to limit the impact and keep you informed.

16. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Ghana. If you have a complaint, please contact us first at Haircode11@gmail.com so we can try to resolve it fairly and quickly. If we cannot agree, the dispute may be referred to mediation / arbitration in Accra, and failing that, to the courts of Ghana.

17. General

• Entire agreement. These Terms, the Refund & Exchange Policy and the Privacy Policy are the whole agreement between you and Haircode about your use of the Website and purchases.
• Severability. If any part of these Terms is found to be unenforceable, the rest will continue to apply.
• No waiver. If we do not enforce a right straight away, it does not mean we have given it up.
• Assignment. You may not transfer your rights under these Terms without our written consent.
• Electronic communications. You agree that we may contact you and give you notices by email, through the Website or by phone or WhatsApp using the details you provide.

19. Contact Us