1. Introduction and Scope

At Haircode, our products are personal and hygiene-sensitive. For this reason, all sales are final and we do not offer refunds. This policy explains what that means for your order, when an exchange may be possible, and what to do if something goes wrong.

This policy applies to all hair products purchased from Haircode through www.haircodegh.com, and in store / via WhatsApp and social media orders. It does not apply to salon appointments or styling services, which are governed by our booking / cancellation terms.

Please read this policy before placing an order. By completing a purchase, you confirm that you have read and accepted it.

2. Orders

Once an order is placed, it is final. We cannot change, cancel or amend it after checkout. Please check every detail carefully before completing your purchase, including:

• Product, colour, texture, length and quantity
• Delivery address and contact number
• Any notes or customisation requests

3. No Refunds

We do not issue refunds for:

• Change of mind
• Incorrect selection by the customer
• Colour or texture preference
• Fit or size

4. Exchanges

Exchanges may be considered at Haircode's discretion, subject to the following conditions:

• The replacement item must be of equal or higher value than the item you originally paid for.
• Any price difference must be paid in full before the exchange is processed.
• Exchanges for items of lower value are not available, and no refund or store credit will be issued for the difference.
• Approved exchanges are processed only once the returned item has been received and inspected.

Approval of one exchange does not oblige Haircode to approve any other.

5. Exchange Eligibility

Your exchange request must be made within 30 days of purchase. To qualify, the item must meet all of the following conditions:

Items that do not meet these conditions will not be accepted for exchange.

6. Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, please act quickly:

• Contact us within 24 hours of delivery at support@haircodegh.com.
• Include your order number and clear photos or a short video showing the issue and the packaging.
• Do not use, style or alter the item, as this may affect your claim.

Once your claim is approved, we will offer a replacement or store credit. If an incorrect item was sent in error by Haircode, we will cover the cost of return and replacement delivery – confirm.

7. How to Request an Exchange

Please contact us in writing at Haircode11@gmail.com. Requests made by phone, social media or messaging apps may not be processed.

1. Email us with your order number and the reason for your request.
2. Attach clear photos of the item, showing its tags, seal or lace where applicable.
3. Wait for our written confirmation of whether your request is approved. Do not send the item back before approval.
4. If approved, return the item as set out in Section 8.

8. Returns Process and Timelines

Returned items must be sent in their original packaging, at the customer's expense.

10. Inspection and Decisions

Every returned item is inspected on arrival. If it does not meet the eligibility conditions in Section 5, the exchange will be declined and the item returned to you at your cost / held for 14 days for collection – confirm. Our decision, made in good faith, is final.

11. Your Legal Rights

Nothing in this policy limits any rights you may have under applicable Ghanaian consumer protection law, including in relation to goods that are faulty or not as described.

12. Changes to This Policy

We may update this policy from time to time. The version published on www.haircodegh.com at the time you place your order is the one that applies to that order.

13. Contact Us