1. Who We Are

This Privacy Policy explains how Haircode ("Haircode", "we", "us" or "our") collects, uses, shares and protects your personal information when you visit www.haircodegh.com, shop with us, book an appointment, or contact us by email, phone, WhatsApp or social media.

Haircode is the data controller for the personal information described in this policy. We operate in Ghana and handle your information in line with the Data Protection Act, 2012 (Act 843).

2. Information We Collect

We collect the following information, depending on how you interact with us:

We do not knowingly collect sensitive personal data such as health, religious or political information. Please do not send us such information.

3. How We Use Your Information

4. Cookies and Similar Technologies

Our website uses cookies to work properly and to understand how it is used. When you first visit, a banner lets you accept all, reject all, or customise your choices. The categories we use are:

• Necessary cookies: essential for secure login, your cart and saving your consent choices. These are always active.
• Functional cookies: support features such as content sharing and feedback.
• Analytical cookies: show how visitors use the site, for example visitor numbers and traffic sources.
• Advertisement cookies: used to show relevant ads and measure campaigns.

You can change your choices at any time through the cookie settings on our website, or through your browser settings. Blocking some cookies may affect how the site works.

5. Who We Share Your Information With

We share your information only where needed, and only with:

• Delivery partners such as couriers and dispatch riders, to deliver your order.
• Payment providers, including paystack, to process payments securely.
• Technology providers that host our website, provide email, analytics, booking or marketing tools.
• Professional advisers such as accountants and lawyers, where necessary.
• Authorities, where we are required to do so by law or to protect our rights.

We do not sell your personal information. Our service providers may only use it to provide services to us and must protect it.

6. Marketing

If you subscribe to our newsletter or opt in to promotions, we may contact you by email about new products, offers and events. You can unsubscribe at any time using the link in our emails, or by contacting us. Withdrawing consent will not affect service messages about your orders, such as delivery updates.

8. How Long We Keep Your Information

When we no longer need your information, we delete or anonymise it securely.

9. How We Protect Your Information

We use reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access, including secure connections (HTTPS), access controls and trusted service providers. No online system is completely secure, so we cannot guarantee absolute security. Please keep your account password confidential.

If a data breach is likely to affect you seriously, we will notify you and, where required, the Data Protection Commission.

10. Your Rights

Under Ghana's Data Protection Act, you have rights over your personal information. These include the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Request deletion of information we no longer have a lawful reason to keep.
• Object to processing that causes, or is likely to cause, unwarranted damage or distress.
• Stop direct marketing at any time.
• Withdraw consent where we rely on it.

11. Children

Our website and products are not directed at children under 18, and we do not knowingly collect their personal information. If you believe a child has given us their information, please contact us and we will delete it.

12. Third-Party Links and Social Media

Our website links to third-party sites and social platforms, including Facebook, Instagram, TikTok and WhatsApp. We are not responsible for their privacy practices, so please review their policies. Messages you send us through these platforms are also subject to the platform's own terms.

13. Changes to This Policy

We may update this policy from time to time. The latest version will always be available at www.haircodegh.com, with the "last updated" date shown at the top. For significant changes, we will notify you by email or a notice on our website.

14. Contact Us